Refund Policy

Faulty Goods Refund Policy

You are entitled to a full refund or store credit for items you purchase from Snowboard Workshop and Ski Hire NZ if:

 The product is faulty or unsafe and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; and

You return the item within 30 days after purchase; and

You have a proof of purchase, such as your receipt

  • You can not return the item if it has been worn or used and tags and labels have been removed and original packaging has been disposed of.
  • Any warranties or repairs on goods which have been purchased at Snowboard Workshop or Ski Hire NZ may take up to 30 days to process. Snowboard Workshop & Ski Hire NZ must refer to the manufacturer to determine the course of action to be followed and will act as a liaison between the customer and manufacturer.
  • As an alternative to a refund, Ski Hire NZ & Snowboard Workshop are also happy to provide you with store credit or exchange of item to the equivalent value to the item.

Sale items are included in this ‘Faculty Goods Refund Policy’.


Change of Mind Policy

If you simply change your mind we do offer a refund or exchange of value equivalent to the purchase price for most items provided that:

  •  You return the item within 30 days from the date of purchase; and
    The item is unworn, unused and in its original condition; and
  •  All original labels and tags are attached to the item or it is in its original packaging; and
  • You provide Snowboard Workshop or Ski Hire NZ a registered receipt as proof of purchase.

Sale items are not included in this ‘Change of Mind Policy’